Refund policy
Return & Refund Policy
At Pelvica, we want you to feel confident when trying our product. If you are not fully satisfied with your order, please contact us and we will help you with the next steps.
Refund Eligibility
We offer a 90 day money back guarantee from the date your order is delivered.
To request a refund, please contact our support team at:
support@getpelvica.com
Please include your order number, full name, email address used at checkout, and a short explanation of your request.
Return Process
Do not send any product back without contacting us first.
To start a return, email us at support@getpelvica.com. Our support team will review your request and provide the correct return address by email.
The return address will be communicated only after you contact support and receive return instructions.
Returns sent without prior approval may not be accepted.
Return Conditions
To be eligible for a return or refund, you must contact us within 90 days of delivery.
Depending on the case, we may ask you to return the product, including opened or empty bottles, before the refund is processed.
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or the wrong item was sent.
Damaged, Defective, or Incorrect Orders
If your product arrives damaged, defective, or incorrect, please email us at support@getpelvica.com within 7 days of delivery.
Please include:
Your order number
A photo of the product
A photo of the shipping box
A short description of the issue
Once reviewed, we will offer a replacement, store credit, or refund depending on the situation.
Refund Processing
Once your return request is approved, your refund will be processed to your original payment method.
Please allow 5 to 10 business days for the refund to appear on your bank or card statement after it has been issued.
Shipping fees are non refundable unless the refund is due to an error on our side.
Late or Missing Refunds
If you have not received your refund after approval, please first check your bank account again, then contact your card provider or bank, as processing times can vary.
If you still have not received your refund after 10 business days, contact us at:
support@getpelvica.com
Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@getpelvica.com.
We cannot guarantee cancellation once the order has already been processed or shipped.
Once an order has shipped, it must follow the standard return process.
Non Returnable Items
We reserve the right to refuse returns or refunds in cases of suspected abuse, fraud, repeated refund requests, or orders made outside the 90 day refund window.
Contact Us
For all return and refund questions, contact our support team:
support@getpelvica.com
Our team will provide return instructions and the correct return address by email.