Terms of service

Terms of Service

Last updated: May 22, 2026

This website is operated by Banoushka Limited. Throughout the site, the terms “we”, “us”, “our”, “Pelvica”, and “Company” refer to Banoushka Limited.

By visiting our website, purchasing from us, or using any part of our services, you agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, you should not use this website or purchase our products.

Company Information

Pelvica is operated by:

Banoushka Limited
Unit D3, 11/F, Luk Hop Industrial Building
No. 8 Luk Hop Street
San Po Kong
Hong Kong

Email: support@getpelvica.com

For all customer support, order, shipping, return, refund, subscription, or product related questions, please contact us at:

support@getpelvica.com

General Conditions

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence.

You agree not to use our website, products, or services for any unlawful, fraudulent, abusive, unauthorized, or prohibited purpose.

We reserve the right to refuse service, cancel orders, limit order quantities, restrict account access, or stop providing services at our discretion, including in cases of suspected fraud, payment abuse, unauthorized resale, chargeback abuse, policy misuse, or violation of these Terms of Service.

Dietary Supplement Disclaimer

Pelvica sells dietary supplements.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

The information provided on this website, including product descriptions, articles, advertorials, testimonials, customer stories, educational content, images, emails, advertising, and marketing materials, is provided for informational and educational purposes only.

Nothing on this website should be interpreted as medical advice, diagnosis, treatment, prescription, or a substitute for advice from a qualified healthcare professional.

You should consult a doctor, pharmacist, or qualified healthcare provider before using any dietary supplement, especially if you:

Have a medical condition
Are taking prescription medication
Are taking over the counter medication
Have allergies or sensitivities
Are pregnant or breastfeeding
Are scheduled for surgery
Have a history of adverse reactions to supplements
Have any concern about whether a product is suitable for you

By purchasing or using our products, you acknowledge that you are responsible for determining whether the product is appropriate for your personal health situation.

Individual results vary. Customer testimonials, reviews, case studies, and stories represent individual experiences only. They do not guarantee that you will experience the same or similar results.

FDA Disclaimer

Statements made on this website have not been evaluated by the Food and Drug Administration.

Pelvica products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

No Doctor Patient Relationship

Using this website, reading our content, contacting our support team, purchasing our products, or using our products does not create a doctor patient relationship, healthcare provider relationship, medical advisory relationship, or professional healthcare relationship between you and Banoushka Limited, Pelvica, our team, our contractors, our partners, or any person featured on our website.

We do not provide medical diagnosis, treatment plans, prescriptions, emergency medical advice, or personalized medical care.

If you believe you are experiencing a medical emergency, contact emergency services immediately.

Product Use and Assumption of Risk

You agree to read all product labels, ingredient lists, directions, warnings, and instructions before using any product.

You agree to use products only as directed.

You acknowledge that dietary supplements may affect individuals differently and may not be suitable for everyone.

You agree to stop using the product and consult a healthcare professional if you experience any unwanted reaction, discomfort, allergy, sensitivity, side effect, or concern.

By purchasing and using Pelvica products, you assume responsibility for your own health decisions and agree that Banoushka Limited is not responsible for any adverse outcome resulting from:

Misuse of the product
Use contrary to label directions
Personal sensitivity or allergy
Existing medical conditions
Medication interactions
Failure to consult a healthcare professional
Use by someone other than the intended customer
Use after the product has expired
Use of a damaged or tampered product

Product Information and Accuracy

We make reasonable efforts to present product information accurately. However, we do not guarantee that product descriptions, images, pricing, labels, ingredient information, availability, delivery estimates, or any other website content is always complete, current, accurate, or error free.

Product packaging, labels, colors, and appearance may vary slightly from the images shown on the website.

We reserve the right to correct errors, update information, modify product details, change prices, change offers, cancel promotions, or cancel orders if any information is inaccurate, incomplete, or outdated.

Orders and Order Acceptance

When you place an order, you agree that all information you provide is accurate, complete, and current.

After placing an order, you may receive an order confirmation email. This confirmation does not guarantee acceptance of your order.

We reserve the right to accept, reject, cancel, limit, refund, or refuse any order at our discretion.

Reasons for order cancellation may include, but are not limited to:

Product unavailability
Payment failure
Suspected fraud
Incorrect pricing
Incorrect product information
Incorrect shipping information
High risk payment flag
Unauthorized resale
Bulk purchasing
Violation of these Terms of Service
Abuse of promotions, refunds, or guarantees

If your order is cancelled after payment has been captured, we will refund the amount paid to the original payment method where possible.

Pricing and Payment

All prices are displayed in the currency shown at checkout.

Prices, promotions, discounts, bundles, and availability may change at any time without notice.

You agree to provide valid, current, and authorized payment information.

By submitting payment details, you confirm that you are authorized to use the payment method provided.

Payments may be processed by third party payment processors. We do not store full card details on our own servers.

Your payment may be subject to approval by your bank, card issuer, payment provider, fraud prevention provider, or payment processor.

We are not responsible for payment declines, authorization delays, additional bank fees, currency conversion fees, card issuer fees, or restrictions imposed by your bank, card issuer, or payment provider.

Fraud Prevention and Payment Security

To protect customers, our business, and our payment partners, we may use automated and manual fraud detection tools.

We reserve the right to request additional information to verify your identity, billing details, shipping address, payment authorization, or order legitimacy before processing an order.

We may cancel or refund any order that appears suspicious, fraudulent, abusive, unauthorized, or high risk.

You agree not to initiate fraudulent chargebacks, false disputes, unauthorized payment claims, or abusive payment reversals.

If you have an issue with your order, you must contact us first at:

support@getpelvica.com

We will make reasonable efforts to resolve the issue in good faith.

Chargebacks and Payment Disputes

If you believe there is an issue with your order, shipment, subscription, charge, or product, you agree to contact us before filing a chargeback or payment dispute.

We reserve the right to provide order records, tracking information, customer communication, website terms, refund policies, and other relevant evidence to payment processors, banks, or card networks in response to disputes.

Fraudulent or abusive chargebacks may result in refusal of future service, cancellation of future orders, and legal recovery where permitted by law.

Shipping

Orders are shipped using UPS fast tracked delivery.

Estimated delivery time is usually 7 to 10 business days after processing and shipment.

Delivery times are estimates only and are not guaranteed.

Business days do not include Saturdays, Sundays, or public holidays.

Orders are typically processed within 1 to 3 business days. Processing times may be longer during high volume periods, holidays, inventory delays, payment reviews, or circumstances outside our control.

Once your order has shipped, you will receive tracking information by email.

You are responsible for providing a complete and accurate shipping address.

We are not responsible for lost, delayed, returned, or undeliverable packages caused by incorrect or incomplete shipping information provided by the customer.

Once an order is handed to the carrier, the carrier is responsible for delivery. We will assist where possible with tracking and delivery issues.

Shipping delays may occur due to carrier issues, customs, weather, holidays, high order volume, incorrect addresses, or other circumstances outside our control.

International Orders

If international shipping is available, delivery times may vary depending on destination country, customs processing, and local carrier conditions.

Any customs fees, import duties, taxes, brokerage fees, or additional charges required by your country are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs, import restrictions, local postal delays, or government processes.

Returns and Refunds

Our Return and Refund Policy is incorporated into these Terms of Service.

We offer a 90 day money back guarantee from the date your order is delivered.

To request a refund or return, contact us at:

support@getpelvica.com

Please include your order number, full name, email address used at checkout, and a short explanation of your request.

Do not send any product back before contacting support.

The return address will be communicated by email after you contact support and receive return instructions.

Returns sent without prior approval may not be accepted.

Depending on the case, we may ask you to return the product, including opened or empty bottles, before a refund is processed.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or the wrong item was sent.

Shipping fees are non refundable unless the refund is due to an error on our side.

We reserve the right to refuse refunds in cases of suspected fraud, abuse, repeated refund requests, policy misuse, unauthorized resale, or refund requests made outside the 90 day refund window.

Refund Processing

Approved refunds will be processed to the original payment method where possible.

Please allow 5 to 10 business days for the refund to appear on your bank, card, or payment account after it has been issued.

Processing times may vary depending on your bank, card issuer, or payment provider.

Damaged, Defective, or Incorrect Orders

If your product arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:

support@getpelvica.com

Please include:

Your order number
A photo of the product
A photo of the shipping box
A short description of the issue

Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.

Subscriptions

If subscription options are offered on the website, the subscription terms will be clearly displayed at checkout.

By purchasing a subscription, you authorize us or our payment processor to charge your selected payment method at the recurring interval shown at checkout until you cancel.

You are responsible for managing, updating, pausing, or cancelling your subscription before the next billing date.

Subscription cancellation requests must be made before the next billing cycle.

If a subscription order has already been processed or shipped, it may need to follow the standard return process.

Subscription discounts, pricing, product availability, and delivery frequency may change over time, but changes will not affect orders that have already been processed.

Account Information

You agree to provide accurate, complete, and current account, billing, shipping, and contact information.

If you create an account, you are responsible for maintaining the confidentiality of your login details.

You are responsible for all activity that occurs under your account.

If you believe your account has been accessed without authorization, contact us immediately at:

support@getpelvica.com

Unauthorized Resale

Products purchased from Pelvica are intended for personal use only.

You may not resell, distribute, repackage, relabel, export, commercially exploit, or list our products for resale without written permission from Banoushka Limited.

We reserve the right to cancel or limit orders that appear to be placed for unauthorized resale, bulk resale, marketplace resale, or commercial distribution.

Promotions, Discounts, and Offers

Promotions, discounts, coupon codes, bundles, and special offers may be changed, limited, or discontinued at any time.

Promotions cannot be applied retroactively unless expressly stated.

We reserve the right to cancel orders or refuse discounts in cases of suspected misuse, fraud, duplicate accounts, technical errors, or abuse of promotional offers.

Website Use and Prohibited Conduct

You agree not to:

Use the website for unlawful purposes
Interfere with website security or operation
Upload viruses, malware, or harmful code
Attempt to gain unauthorized access to systems or accounts
Scrape, copy, or exploit website content without permission
Impersonate another person or business
Use false payment, billing, or shipping information
Abuse promotions, refunds, subscriptions, guarantees, or chargebacks
Make false claims about our products
Use our products for unauthorized resale
Violate any applicable law or regulation

We reserve the right to block access, cancel orders, suspend accounts, or take legal action if these terms are violated.

Intellectual Property

All website content, including text, images, graphics, logos, product names, designs, icons, videos, advertorials, layouts, branding, product descriptions, and marketing materials, is owned by or licensed to Banoushka Limited unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, exploit, publish, or use any website content without written permission from Banoushka Limited.

Pelvica and related branding may be protected by trademark, copyright, or other intellectual property rights.

Third Party Tools and Links

Our website may include links to third party websites, payment processors, shipping carriers, review tools, subscription apps, analytics providers, advertising platforms, or other services.

We are not responsible for the content, policies, security, accuracy, availability, or practices of third party websites or services.

Your use of third party services may be subject to their own terms and policies.

Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our website that contains errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, availability, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions, update information, or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted an order.

Changes to Products or Services

We reserve the right to modify, suspend, discontinue, or limit the availability of any product or service at any time without notice.

We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of any product, service, offer, or website feature.

Limitation of Liability

To the fullest extent permitted by law, Banoushka Limited, Pelvica, our directors, officers, employees, contractors, suppliers, service providers, affiliates, and partners shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of this website, your purchase or use of our products, or your reliance on any information provided by us.

This includes, but is not limited to:

Health outcomes
Allergic reactions
Side effects
Product misuse
Incorrect supplement use
Failure to follow product instructions
Failure to consult a healthcare professional
Medication interactions
Loss of profits
Loss of revenue
Loss of data
Business interruption
Payment issues
Shipping delays
Carrier issues
Website errors
Third party service issues

You agree that your use of the website and products is at your own risk.

To the fullest extent permitted by law, our total liability for any claim related to a product or order shall not exceed the amount you paid for that specific product or order.

Indemnification

You agree to indemnify, defend, and hold harmless Banoushka Limited, Pelvica, our directors, officers, employees, contractors, suppliers, service providers, affiliates, and partners from any claim, demand, loss, liability, damage, cost, or expense, including legal fees, arising from:

Your breach of these Terms of Service
Your misuse of the website or products
Your violation of any law or regulation
Your violation of any third party rights
Your fraudulent or abusive conduct
Your unauthorized resale or distribution of our products
Your failure to consult a healthcare professional before using a supplement where appropriate
Your use of our products contrary to label instructions or warnings

Force Majeure

We are not responsible for delays, failures, or interruptions caused by events outside our reasonable control, including but not limited to carrier delays, customs delays, supply shortages, manufacturing delays, natural disasters, strikes, war, terrorism, government actions, pandemics, technical failures, payment processor issues, power outages, internet interruptions, or other events beyond our control.

Governing Law

These Terms of Service shall be governed by and interpreted according to the laws applicable to Banoushka Limited, without regard to conflict of law principles.

Any disputes shall be handled in the competent courts of the jurisdiction where Banoushka Limited is registered, unless otherwise required by applicable consumer protection laws.

Dispute Resolution

If you have an issue with your order, product, payment, shipping, subscription, or experience, you agree to contact us first at:

support@getpelvica.com

We will make reasonable efforts to resolve the issue in good faith.

You agree to give us a reasonable opportunity to resolve the matter before filing a chargeback, payment dispute, formal claim, or legal action, unless prohibited by applicable law.

Severability

If any part of these Terms of Service is found to be unlawful, void, or unenforceable, that part shall be enforced to the fullest extent permitted by law, and the remaining terms shall remain valid and enforceable.

Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies posted on this website, form the entire agreement between you and Banoushka Limited regarding your use of the website and purchase of products.

Changes to These Terms

We may update or modify these Terms of Service at any time.

The latest version will always be available on this page.

Continued use of the website after changes are posted means you accept the updated Terms of Service.

Contact Information

For questions about these Terms of Service, orders, returns, refunds, shipping, subscriptions, or product support, contact us at:

support@getpelvica.com

Banoushka Limited
Unit D3, 11/F, Luk Hop Industrial Building
No. 8 Luk Hop Street
San Po Kong
Hong Kong